Social Cohesion and Reconciliation Index (SCORE) was calibrated and adapted to the context of Armenia between May – July 2019 in collaboration with USAID/OTI and Armenia Sociologist Association, between May – July 2019. SCORE Armenia aims to enrich and empower the work of the USAID/OTI and its partners in terms of mobilization of resources, precise targeting, supporting reform processes, tracking progress and enhancing monitoring and evaluation toolkits. More importantly, SCORE Armenia findings can inform pertinent national processes and policies, such as the Armenia Transformation Strategy 2050 (ATS) and the National Security Strategy (NSS) drafted in the summer of 2019, which coincides with the SCORE data collection period and positions SCORE Armenia as a valuable baseline for tracking future progress. SCORE Armenia can help translate ATS and NSS that will guide the county’s transformation following the Velvet Revolution of 2018, into operational roadmaps, action plans and interventions.

The overall goal of SCORE Armenia is to better understand the needs, expectations and attitudes of citizens following the Velvet Revolution of 2018 that marked the apex of civic mobilization and the start of significant socio-political transformation in the country, and contribute to democratic transition and promote prosperity, stability and cohesion in Armenia through well-informed and tailored policies and programs to address those these needs and expectations. Based on this overall framework, the SCORE Armenia study had three key areas of investigation:

  1. Good Governance focusing on a comprehensive assessment of confidence in institutions, policy preferences and priorities and service delivery;
  2. Constructive Citizenship focusing on civic attitudes, life skills and capabilities ranging from civic responsibility, social tolerance to gender equality mindset;
  3. Peace process and Inter-group Harmony focusing on attitudes towards different confidence building measures, peace parameters and intergroup relations.